10% OFF FIRST ORDER | CODE: MUSHLOVE
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Frequently Asked Questions
Welcome to the FAQ section of Mushroom Delivery! We address your most common questions about our services and products here.
DELIVERY QUESTIONS
Yes, you can order to your workplace or a friend's house, however, We may require additional verification.
No, we require the eTransfer payment to be sent before a driver is dispatched with your order. It is essential that we receive your eTransfer payment in advance to ensure a smooth and timely delivery process. If we do not receive your eTransfer before the cutoff time of the time slot you chose, we may need to reschedule your delivery for the next available time slot. This policy helps us maintain efficient operations and provide you with the best possible service. Please ensure you complete your payment as instructed to avoid any delays in receiving your order.
once your order is dispatched, you will receive a text message with a link to track your delivery driver in real-time.
At mushroomdelivery.ca, we understand the importance of timely deliveries. We offer same-day delivery with convenient 2-hour time slot windows to accommodate your schedule.
These time slots are as follows:Â
10:00 AM - 12:00 PMÂ
12:00 PM - 2:00 PMÂ
2:00 PM - 4:00 PMÂ
4:00 PM - 6:00 PMÂ
6:00 PM - 8:00 PMÂ
8:00 PM - 10:00 PM
 To ensure you receive your order within your preferred time slot, please note that we have a cutoff time for each slot. The cutoff time is set 15 minutes before the time slot starts. For example, if you wish to receive your order in the 10:00 AM - 12:00 PM time slot, you should place your order before 9:45 AM. Orders placed after the cutoff time will be scheduled for the next available time slot.
Our last call to receive your order for the 8-10PM timeslot is at 745PM 7 days a week.Â
Absolutely. We understand the importance of discreet packaging and delivery. Your order will be packaged discreetly and securely to protect your privacy. Nothing will mention what is in your package.
You must be 18 years of age or older to place an order with Mushroomdelivery.ca
You can contact our customer support team through our website or app live chat. Keep in mind we are only in the office from 9am-8pm. You can also reach us via email at mushroomdeliverycalgary@gmail.com for after hours questions or concerns.
To place an order, simply visit our website, create an account, browse our product selection, add items to your cart, and proceed to checkout. You'll need to provide necessary information and follow the ordering instructions.
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PAYMENT QUESTIONS
No, we do not charge tax separately. All prices you see on our platform are the total prices, and tax is already included in the displayed amount. We believe in transparent pricing, and our goal is to provide you with a straightforward and hassle-free shopping experience. When you see a price for our products or services, it already accounts for any applicable taxes, ensuring that you know the exact cost upfront.
We accept Cash on arrival or E-Transfer. Payment details can be found during the checkout process.
Our E-transfer accounts change frequently. Please do not hesitate if the Autodeposit account is different from your last order. As long as your email address is correct, we will receive your transfer!
PRIVACY QUESTIONS
We require ID verification upon signup for two main reasons:
- Age Verification:To ensure that our products are only accessible to individuals of legal age, we need to confirm your age.
- Address Confirmation:It is crucial for us to deliver your orders to the correct and authorized address. By verifying your ID, we can cross-reference your provided information with the details on your identification, confirming that the delivery address you provide is indeed your home address. This helps prevent unauthorized deliveries and ensures the security of your order and our drivers.
Note: Rest assured, you can cover or mask sensitive information on your ID, such as the ID number.
Yes, we take your privacy seriously. We employ robust security measures to protect your personal information. All ID uploads are removed from our system within 24hrs. Please refer to our Privacy Policy for more details.
No, we require ID verification before dispatching our drivers. This measure is in place for the safety of our drivers and to ensure compliance with age requirements before a driver is dispatched.
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Refund & Returns
Unfortunately, due to the nature of the products, we are unable to provide any refund or returns on any products. If you have any questions or concerns, please reach out to us via email at mushroomdeliverycalgary@gmail.com. We will try our best to workout a solution.
At Mush Delivery, we do daily expiry date checks on all of our products. However, sometimes a product can be missed or a product can get damaged upon delivery.
If your order had spoiled products or are damaged, please contact us immediately via live chat, phone or email and we will exchange any products that are damaged or spoiled.
About Our Services
Discover detailed information about our same day magic mushroom delivery in Calgary. Learn about our diverse product offerings, convenient payment methods, and efficient delivery process.
Customer Satisfaction
Our goal is to provide you with all the information you need for a seamless and satisfying experience with Mushroom Delivery. Explore the answers to frequently asked questions (FAQ) below. If you need further assistance, feel free to contact us.
Loyalty and Rewards Program
Learn about our loyalty and rewards program. We offer great benefits to our regular customers. Also, check out our Google reviews to see why our customers love us.
Need More Help?
If you have more questions and you do not find the answer in our FAQ, don't hesitate to contact us. We are here to help!
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