FREQUENTLY ASKED QUESTIONS
Yes, you can order to your workplace or a friend's house, but there is a condition. You are welcome to have your order delivered to an alternative address if it is not your first order with us. For your first order, we require delivery to the address associated with your account as part of our security and verification process. However, for subsequent orders, you have the flexibility to choose a different delivery location that is convenient for you. Please keep in mind that we prioritize the safety and security of our customers and their orders.
At mushroomdelivery.ca/lowermainland, we understand the importance of timely deliveries. We offer same-day delivery with convenient 2-hour time slot windows to accommodate your schedule.
These time slots are as follows:Â
10:00 AM - 12:00 PMÂ
12:00 PM - 2:00 PMÂ
2:00 PM - 4:00 PMÂ
4:00 PM - 6:00 PMÂ
6:00 PM - 8:00 PMÂ
8:00 PM - 10:00 PMÂ
To ensure you receive your order within your preferred time slot, please note that we have a cutoff time for each slot. The cutoff time is set 15 minutes before the time slot starts. For example, if you wish to receive your order in the 10:00 AM - 12:00 PM time slot, you should place your order before 9:45 AM. Orders placed after the cutoff time will be scheduled for the next available time slot.
Absolutely. We understand the importance of discreet packaging and delivery. Your order will be packaged discreetly and securely to protect your privacy.
We require ID verification upon signup for two main reasons:
- Age Verification:Â To ensure that our products are only accessible to individuals of legal age, we need to confirm your age.
- Address Confirmation:Â It is crucial for us to deliver your orders to the correct and authorized address. By verifying your ID, we can cross-reference your provided information with the details on your identification, confirming that the delivery address you provide is indeed your home address. This helps prevent unauthorized deliveries and ensures the security of your order and our drivers.
Note:Â Rest assured, you can cover or mask sensitive information on your ID, such as the ID number.
Unfortunately, due to the nature of the products, we are unable to provide any refund or returns on any products. If you have any questions or concerns, please reach out to us via live chat, phone or email at mushroomdeliverysurrey@gmail.com or . We will try our best to workout a solution.